GROUND CONTROL

Support

Something off with a transfer? Mission control is one message away.

Contact: support@mach-groove.app · We aim to reply within two business days. When you write in, include the source service, destination service, the playlist name, and what the mission log said.

Frequently asked

Which services does Mach Groove support?

Spotify, Apple Music, and YouTube Music, in any direction. You sign in to each service directly; Mach Groove never sees your passwords.

What happens when a song can't be found?

The transfer holds and shows you every unresolved track. You can search the destination yourself and pick a replacement, skip it, or deliver with what matched. Nothing is written until you say so, and the final count always reports what actually landed.

Why does my count say 47 of 48?

Because 47 landed. Mach Groove reads the destination playlist back after delivery and reports the real number instead of assuming success. The mission log lists which track was missed and why.

How do I disconnect a service?

Open Uplinks in the app and tap the service to disconnect. You can also revoke access from the service's own account settings.

Does Mach Groove store my music data?

Service tokens stay on your device. Transfer history is kept so you can see past missions. Full details are in the privacy policy.

Feature requests & bugs

Send them to support@mach-groove.app with "FEATURE" or "BUG" in the subject. Screenshots of the mission log help a lot.