GROUND CONTROL

Support

Something off with a mission? Send it our way — we'll get it sorted.

Contact: support@mach-groove.app · We aim to reply within two business days. When you email, tell us the name of the playlist, which service it came from, which service it was going to, and what the app showed on screen. Screenshots help a lot.

Frequently asked

Which services does Mach Groove support?

Apple Music, YouTube Music, and YouTube, in both directions. Move a playlist from YouTube or YouTube Music into Apple Music, from Apple Music into YouTube or YouTube Music, or rebuild an Apple Music playlist in a new format right inside Apple Music. You sign in to each service directly; Mach Groove never sees your passwords.

What happens when a song can't be found?

The mission holds and shows you every unresolved track. You can search the destination yourself and pick a replacement, skip it, or deliver with what matched. Nothing is written until you say so, and the final count always reports what actually landed.

Why does my count say 14 of 16?

Because 14 landed. Mach Groove reads the destination playlist back after delivery and reports the real number instead of assuming success. The mission log lists which tracks were missed and why.

How do I disconnect a service?

Open Uplinks — your connected services — in the app and tap the service to disconnect. You can also revoke access from the service's own account settings.

Does Mach Groove store my music data?

Your sign-in tokens and your mission history stay on your phone. Full details are in the privacy policy.

Feature requests & bugs

Send them to support@mach-groove.app with "FEATURE" or "BUG" in the subject. Screenshots of the mission log help a lot.